1. Introduction and Scope
Dormstel ("we", "our", "us") is committed to protecting the privacy and security of our guests ("you", "your"). This Privacy Policy explains what data we collect, how we use it, how it is stored and shared, and your rights regarding your data.
2. Information Collection
2.1 Personal Identity Information
Name, gender, date of birth, nationality, residential address, phone number, and email address.
2.2 Government Identification
Copies or details of government-issued IDs such as Passport, Aadhaar, Driving License, or Visa.
2.3 Payment & Financial Data
Credit/debit card details, bank account information for refunds, and transaction history. We do not store raw card numbers.
2.4 Booking Specifics
Travel itinerary, special requests (dietary, accessibility), and co-guest details.
2.5 Automated Digital Data
IP addresses, browser details, device information, and cookies from website visits or Wi-Fi usage.
2.6 On-Premise Surveillance
CCTV footage from public areas for security.
3. Purpose of Data Usage
- Booking fulfillment
- Guest service and support
- Legal compliance
- Safety and security
- Communication and feedback (marketing only with opt-in)
4. Data Sharing and Disclosure
- Service providers (payments, IT, housekeeping, email delivery)
- Legal authorities when required
- Business transfers in case of mergers or acquisitions
5. Data Retention Policy
- Booking data: 3–5 years for tax and audit
- CCTV footage: 30–90 days unless required for investigations
6. Security Measures
We use SSL, firewalls, and strict access controls to safeguard data.
7. Your Rights
- Access your data
- Request corrections
- Request deletion (subject to legal obligations)
- Withdraw marketing consent